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How Much Do You Know about Insurance Companies’ “Deadly Spin”?

We all know something about insurance. We are required to have insurance on cars to drive. Many of us have some form of insurance on our homes and some type of health insurance. However, most of us probably have little, if any idea, of how insurance companies work.

An interesting book I read recently is by Wendell Potter, a former executive with CIGNA Insurance Company. It’s titled Deadly Spin: An Insurance Company Insider Speaks Out On How Corporate PR Is Killing Health Care And Deceiving Americans. We all get frustrated with how our health insurers treat us and the doctors who provide our care. Mr. Potter’s book explains why these insurers do what they do and how they get away with it. Sometimes it’s shocking to hear what goes on behind the scenes. Don’t expect this book to be dry. It’s not. It’s almost like reading a mystery. You’ll be glad you read it.

As Mr. Potter states in his book, “The lack of affordable, quality coverage has meant that many Americans with medical needs are driven to financial ruin. Medical debt was a key reason for 62 percent of personal bankruptcy filings in 2007…the lack of coverage will contribute to the deaths of about 45,000 people this year [2010], or 123 people every day, according to the Harvard Medical School researchers. Yet in 2009 the five largest for-profit insurance companies waltzed through the worst economic downturn since the Great Depression to set records for combined profits. WellPoint, UnitedHealth Group,Aetna, CIGNA andHumanareported total profits of $12.2 billion in 2009, up 56 percent from the previous year. It was the best year ever for big insurance. How did they do it? Not by insuring more people. In 2009, the five companies covered 2.7 million fewer Americans in private health plans that in 2008.”

Mr. Potter explains the companies’ profits have increased, among other reasons, because they find ways to get rid of policy holders who cost them claims money, and because insurers can increase premiums almost at will. It was Mr. Potter’s job as a PR person with CIGNA to “spin” things to make it appear the insurers weren’t greedy but were instead somehow the victims and had to increase premiums or the American public would suffer.

Mr. Potter enjoyed a privileged life as a CIGNA executive. He was flown around on “…one of the two private jets CIGNA uses to fly executives around the country…With conference tables, video screens, leather seats, and deep carpet, they make first class on a commercial airliner look shabby…[A] uniformed attendant brought melunchon a gold rimmed plate and handed me gold-plated flatware with which to eat it.”

The top tier CIGNA executives did quite well for themselves. Mr. Potter describes seeing an Architectural Digest magazine that featured the home of a man Mr. Potter knew to be a retired CIGNA executive. “It described a twenty-four-room mansion…featuring ‘an impossibly French’ kitchen with a ‘white-walnut winery sorting table’ and a separate ‘grandchildren’s cottage’ of stone columns imported fromEurope. The magazine didn’t disclose the name of the [owner]…but it was common knowledge in the executive suite at CIGNA…[i]t was the company’s former chairman and CEO, Wilson Taylor, whose salary in 2000, his last year with the company, was twenty-four million dollars..”

Mr. Potter left his job after his conscience could no longer take what he saw. It began with a trip to a health fair at the fairgrounds in Wise, Virginia…”Hundreds of people, many of them soaking wet from the rain that had been falling all morning, were waiting in lines that stretched out of view…some of those linesledto barns and cinder block buildings with row after row of animal stalls, where doctors and nurses were treating patients…I could now seeclearly, those people in Wise county would not have to stand in line in the rain for hours to get care in animal stalls if so much of the money Americans spend for health care didn’t wind up in the pockets of insurance company executives and their Wall Street masters.”

It’s not often that a person puts his principles over a job where he is doing very well for himself. I am sure that it was not easy for Mr. Potter. Thankfully he did, and he allows us to see behind the “deadly spin” health insurers are so good at. If you are interested in finding out more about this book, you can read an excerpt from it here.

What if I have other questions about workers compensation?

Georgia’s workers compensation system can be very confusing.  You have to worry about getting the treatment you need and paying your bills while also worrying about not missing any deadlines that could cause you to lose your right to receive workers compensation benefits.

If you have questions, I would recommend that you try to get answers.  To find out more about how to schedule a time to talk to me about your workers compensation questions, just read this short article.

Jason Perkins is an attorney who specializes in representing injured workers.  He regularly publishes videos and write blog articles about Georgia’s workers compensation system and issues that are important to injured workers and their families.

To be notified of Jason’s new workers compensation videos, subscribe to his Georgia Workers Compensation Video Series channel on YouTube by clicking the subscribe button below.

It took me probably too long to finally get a lawyer when my work comp claim started and I had no idea what I should do. I read reviews and upon recommendation of several people started the process of getting a lawyer. I am fortunate and lucky to have come across Perkins Studdard. Jason and his team has taken care of me since the moment I first called them and made sure any and all questions I had were answered as well as working hard to get me my settlement so I can continue receiving treatment. If you're looking for a good law firm to represent you in your worker's compensation case I would highly highly recommend this one.Autumn Fields
I highly recommend Perkins Law Firm. Throughout the whole process Perkins team kept me updated and explained everything very well. I am very pleased with their work. You will not be disappointed!!trina flornce
Mr. Perkins and team...Tina* they have all been so awesome. Always available to talk to me with any concerns. Kept me informed on my case all the way. Greatly appreciated!Missy Cherry
Amazing! Jason and his team were very helpful and had the best communication by far. Walked me though every step with great detail and had answers for any question I had. They handled my case better then I could imagine, it was a weird case and they stayed on top of it and kept me updated every step of the way! Highly recommend this Team! Thanks so much to Jason and his Awesome team! -BrittneyBrittney-lee orourke
This law firm is very good at what it does the staff and the lawyer's that were involved with my case all were very perfesional and curious I couldn't ask for a better law firm I want to thank everyone for a great job thanks Les RyanLeslie Ryan
I absolutely love this group of attorneys, when I was at my lowest they did everything they could to help me get justice for my injury. I believe if I were to have never picked my phone up and called the amazing group that helped me I definitely would not have received my idea of rights. If you have an issue and are just not sure please understand that they will help you, stay in contact, answer any question you have, and for sure get you the justice you deserve I thank them from the bottom of my heart and I will definitely refer them to anyone who has been hurt because they most definitely care about their work and clients.China Jones
The entire law office was attentive and responsive to all of my concerns dealing with my workers compensation case.Luv Locs
If you must get a lawyer involved, you’d do well to work with Jason Perkins and his team at Perkins Studdard Law. They were thorough in gathering information and in sharing all the steps in the workers comp process specific to my case. Jason and the team were responsive to my bevy of questions and concerns. I appreciated the informative videos and consultations provided by Jason over video meetings and multiple phone calls. I hope I’m never injured on the job again. However, if I am and if my employer responds as my previous employer did, I’ll contact Perkins Studdard Law immediately to handle the case.moombi
Everyone at Perkins Studdard was kind and professional. They were always extremely responsive and answered all questions that I had and followed up to make sure I had an understanding of what was going on along with emailing videos to explain every step of my case so I would know what to expect and be prepared. Jason is a very genuine person and I trusted him with my case. He answered so many questions for me even before I retained him as my WC lawyer. I highly recommend him and his associates at Perkins Studdard.Dana Bess
Great staff and very knowlegable. They treat you like family and work hard to get you what you need. Highly recommended.Josh Carter

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